Workflow run dead letterHISTORY (synthetic)

Product-qualified account → AE

This run is seeded illustrative history: it shows what the engine records, but it was not executed here and cannot be retried.

Synthetic history cannot be retried.

Dead-lettered: step 'crm': retries exhausted: 503 Service Unavailable from sync_crm (simulated)

Status

dead letter

attempt 1

Account

Orbit Metrics

Duration

13.0 s

6 steps

Retried steps

needed >1 attempt

Started

Oct 17, 9:29 PM

1d ago

Finished

Oct 17, 9:29 PM

1d ago

Step timeline

Executed in order; a failed step stops the run and later steps are skipped until retried

Recalculate Scorerescoresucceeded1/3 attempts959 ms
Route Accountroutesucceeded1/3 attempts490 ms
Create Tasktasksucceeded1/3 attempts2.30 s
Input
subject
PQL: reach out within 1 business day
Update Lifecyclelifecyclesucceeded1/3 attempts901 ms
Input
stage
engaged
Notify Ownernotifysucceeded1/3 attempts687 ms
Sync CRMcrmfailed4/4 attempts1.92 s
retries exhausted: 503 Service Unavailable from sync_crm (simulated)

Identity & idempotency

Workflow: Product-qualified account → AE v1
Correlation id: 13f9ba6cddb84240
Idempotency key: wf:pql-to-ae:v1:product.pql:11e7ba15-e608-55fa-98dc-3ae5e2c78f86
Run id: c9ba6577-4de3-4b72-be28-03fd0ab89d8e

The idempotency key is workflow : version : trigger type : event id and is unique in Postgres, so a re-delivered webhook or a double click cannot start a second run for the same event. The correlation id ties this run to the CRM syncs, drafts and audit events it produced.

Conditions

Evaluated against the account when the run was created

Segment is one of Strategic, Enterprise, Mid-Market
actual: Enterprisepass

Trigger event

Type: product.pql
Event id: 11e7ba15-e608-55fa-98dc-3ae5e2c78f86
Received: Oct 17, 9:29 PM

Event payload

{
  "type": "product.pql",
  "signal": {
    "id": "11e7ba15-e608-55fa-98dc-3ae5e2c78f86",
    "title": "Crossed the free-tier trace volume threshold",
    "signal_type": "usage_threshold"
  },
  "event_id": "11e7ba15-e608-55fa-98dc-3ae5e2c78f86",
  "synthetic_history": true
}

Guarantees

Idempotent. One run per trigger event and workflow version.
Resumable. Retrying keeps succeeded steps and resumes at the failed one.
Retries with backoff. Transient errors retry per step up to max attempts with exponential backoff.
Dead letter. Exhausted retries park the run for a human instead of dropping it.

{ "type": "product.pql", "signal": { "id": "11e7ba15-e608-55fa-98dc-3ae5e2c78f86", "title": "Crossed the free-tier trace volume threshold", "signal_type": "usage_threshold" }, "event_id": "11e7ba15-e608-55fa-98dc-3ae5e2c78f86", "synthetic_history": true }