Workflow run failedHISTORY (synthetic)

Product-qualified account → AE

This run is seeded illustrative history: it shows what the engine records, but it was not executed here and cannot be retried.

Synthetic history cannot be retried.

Failed: step 'rescore': ProviderError: upstream timeout in recalculate_score (simulated)

Status

failed

attempt 1

Account

Arc AI Technologies

Duration

14.5 s

6 steps

Retried steps

needed >1 attempt

Started

Sep 21, 7:40 PM

27d ago

Finished

Sep 21, 7:41 PM

27d ago

Step timeline

Executed in order; a failed step stops the run and later steps are skipped until retried

Recalculate Scorerescorefailed1/3 attempts2.25 s
ProviderError: upstream timeout in recalculate_score (simulated)
Route Accountrouteskipped0/3 attempts—
Create Tasktaskskipped0/3 attempts—
Input
subject
PQL: reach out within 1 business day
Update Lifecyclelifecycleskipped0/3 attempts—
Input
stage
engaged
Notify Ownernotifyskipped0/3 attempts—
Sync CRMcrmskipped0/4 attempts—

Identity & idempotency

Workflow: Product-qualified account → AE v1
Correlation id: b95d0d4f8b6446b2
Idempotency key: wf:pql-to-ae:v1:product.pql:f672dba5-97ca-5b89-88b6-2e8e4a40c674
Run id: b68ffa73-d16f-4bb0-afc8-a9022b22cd46

The idempotency key is workflow : version : trigger type : event id and is unique in Postgres, so a re-delivered webhook or a double click cannot start a second run for the same event. The correlation id ties this run to the CRM syncs, drafts and audit events it produced.

Conditions

Evaluated against the account when the run was created

Segment is one of Strategic, Enterprise, Mid-Market
actual: Enterprisepass

Trigger event

Type: product.pql
Event id: f672dba5-97ca-5b89-88b6-2e8e4a40c674
Received: Sep 21, 7:40 PM

Event payload

{
  "type": "product.pql",
  "signal": {
    "id": "f672dba5-97ca-5b89-88b6-2e8e4a40c674",
    "title": "Crossed the free-tier trace volume threshold",
    "signal_type": "usage_threshold"
  },
  "event_id": "f672dba5-97ca-5b89-88b6-2e8e4a40c674",
  "synthetic_history": true
}

Guarantees

Idempotent. One run per trigger event and workflow version.
Resumable. Retrying keeps succeeded steps and resumes at the failed one.
Retries with backoff. Transient errors retry per step up to max attempts with exponential backoff.
Dead letter. Exhausted retries park the run for a human instead of dropping it.

{ "type": "product.pql", "signal": { "id": "f672dba5-97ca-5b89-88b6-2e8e4a40c674", "title": "Crossed the free-tier trace volume threshold", "signal_type": "usage_threshold" }, "event_id": "f672dba5-97ca-5b89-88b6-2e8e4a40c674", "synthetic_history": true }